Loyalty

How do I earn points?

Every time you make a purchase on our site or app you will earn at least 5 points per $1 spent. Please visit our Rewards page to view other ways to earn points.

When will I see points on my account after placing an order?

Points will be credited to your account after a 30-day pending period once you place your order.

Will purchases prior to joining the rewards program be added to my points balance?

No, you will only start accumulating points once you sign up for rewards

How can I check my points balance?

You can find your updated points balance by logging into your account and accessing the "Loyalty" section.

Do points expire?

Yes, they expire after 12 months of inactivity. What does "inactivity" mean? In this context, inactivity refers to customers who have not earned or redeemed any points through completing a purchase within the selected time frame. Customers who exceed 12 months without earning or redeeming points through completing a purchase will lose their accrued point balance.

Does my tier status expire?

Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status.

Can I redeem all my points at once?

Yes, customers have the option to redeem all available points at once, if you have a paid item in your cart

Do I need to make a minimum purchase to use my points?

No, you can use your points with any purchase

I received a referral from my friend. Is there a minimum they need to spend to receive their $5 Off?

Yes, the minimum spend is $50

When will I receive points after referring a friend?

After 30 days

When will I receive birthday Points?

On the day you enter as your birthday

I no longer want to use my voucher. How do I get my points back?

Please email support@everlast.com with your voucher code so we can return your points back.

I exchanged my order and now I see zero points for the original purchase. How do I get my points back?

Please email support@everlast.com with your order number so we can update your points.

How do I redeem a free product with my points?

Using your points for free products are only redeemable with purchase.
To proceed, please follow the below steps:
1. Make sure you are logged into your rewards account.
2. Add the item you want to purchase in your cart.
3. Go to your rewards page and select the item you want to redeem for points.
4. The redeemed rewards item should appear in your cart.
5. Checkout as you normally would.